Your Invoice

Electricity - This is the cost of the electricity supplied to you during this billing period and is part of the invoice that is subject to competition.  The electricity consumed is multiplied by the adjustment factor.  Cooperative Hydro Embrun collects this money and pays this amount directly to the suppliers.

Delivery - These are the costs of delivering the electricity from generating stations across the Province to us then to your home or business.  This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.  A portion of these charges are fixed and do not change from month to month.  The rest are variable and increase or decrease depending on the amount of electricity that you use.

Regulatory Charges - These are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid.

Debt Retirement Charge - The debt retirement charge pays down the debt of the former Ontario Hydro.

Moving Requirements - Before leaving or entering premises, notice must be given at the office, so that meter readings may be taken.  Customers leaving without notice are liable for invoices until notice is received.

Payment Requirements - Payment must be received in our office by the due date to avoid a late penalty charge of 1.5% per month.

Services

Underground Locates - Call before you dig,  Free locations of buried hydro electric lines will be provided.

Bill Payments - Bills can be paid in person at our office in Embrun, at your local bank or by mail.  If your payment is going to be delayed, contact our billing department to make arrangements.

New Service Connections - Contact our office to arrange for new service connections or changes in address or billing information.

Meter Readings - Residential meters are read bi-monthly.  Commercial meters are read monthly.  If we are unable to get access to your meter an estimate reading will be done.

Tree Conflicts - Our staff will trim or remove branches that are touching the power lines.  Call the office to arrange for a visit.  Trees are trimmed on a three year cycle to reduce power interruptions.

Power Interruptions - While we carry on ongoing maintenance and system improvements to prevent outages, extreme weather and equipment failures will result in outage.  To report an outage, please contact our office and provide your location.  As wide scale outages will cause our telephone systems to be overloaded, it may be difficult to get an operator.

Late Payments

Payments must be received in our office by the due date to avoid a late penalty charge of 1.5% per month.  Failure to pay for service will result in disconnection.

Payment Options

We accept payment by cash, debit or cheque made payable to Cooperative Hydro Embrun Inc.